Return Policy

RETURNS

No returns allowed on any FINAL SALE or HAND MADE items, except for if flaws in workmanship are found (as long as the hang tag has not been removed). In the event that you are not 100% satisfied with any item you purchase, we accept returns within 30 days on any item (other than FINAL SALE or Hand Made) that is unworn and has the hang-tag intact. This applies to any product shipped with defects in craftsmanship or material. Please contact us at paulette@motobettie.com to approve a return. We reserve the right to deny refund to sender without prior return approval. Only unworn items will be accepted for returns within 30 days of when item was delivered to you.

 

RETURNING FOR A REFUND: PROCESS

Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.

 

RETURN SHIPPING

To return your product for refund, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RESALE

Our products are not authorized for resale. Any attempt to return an item purchased through a third party will render our return policy void.

 

SHIPPING AND DELIVERY

Please allow 5 days for us to hand create and ship your order. For rush orders, we will ship your order out within 3 days of purchase. If you place your rush order after 3:00pm PST, it will count as being placed on the following day.

 

SHIPPING DETAILS

Upon your purchase, you will receive an email at the address you provided confirming your order. After we have shipped your order, you will receive a second email with shipping information. We will ship depending on your choice of shipping at checkout. Please allow a few weeks for Priority Mail shipping if you reside outside the US due to possible customs delays.